Refund Policy:
We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied with your purchase, we offer a refund or exchange within 14 days of the purchase date. Here’s how our refund policy works:
- Returns:
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact us on hi@pikastop.co.za with your order number and reason for the return.
- Refunds:
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Exchanges:
If you would like to exchange an item, please contact us on hi@pikastop.co.za with your order number and reason for the exchange. Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your exchange. If your exchange is approved, we will send you the new item as soon as possible.
- Shipping:
The cost of shipping for returns and exchanges will be the responsibility of the customer, unless the item received was incorrect or damaged. In such cases, we will cover the cost of shipping.
If you have any questions about our refund policy, please contact us on hi@pikastop.co.za
Privacy Policy:
At The Pika Stop, we are committed to protecting your personal information and complying with the Protection of Personal Information (POPI) Act. This privacy policy explains how we collect, use, and protect your personal information.
- Collection of Personal Information:
We may collect personal information from you when you create an account, place an order, subscribe to our newsletter, or participate in any promotional activities. This information may include your name, email address, mailing address, phone number, and payment information.
- Use of Personal Information:
We use your personal information to fulfill your orders, provide customer support, communicate with you about our products and services, and improve our website and services. We may also use your personal information for marketing and promotional purposes, but only if you have given us your explicit consent to do so.
- Protection of Personal Information:
We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers and encryption to protect your data, and we restrict access to your personal information to authorized personnel only.
- Disclosure of Personal Information:
We may disclose your personal information to third-party service providers that assist us in providing our products and services. We require these service providers to maintain the confidentiality and security of your personal information and to use it only for the purposes for which we have hired them.
- Your Rights:
Under the POPI Act, you have the right to access and correct your personal information, and to object to the processing of your personal information for marketing purposes. To exercise these rights, please contact us on hi@pikastop.co.za.
- Changes to this Privacy Policy:
We reserve the right to update or modify this privacy policy at any time. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of our website and services after any such modifications will constitute your acknowledgement and acceptance of the new privacy policy.
If you have any questions about our privacy policy or the POPI Act, please contact us on hi@pikastop.co.za